Returns & Refunds
We want you in a hat you actually love. If something’s not right, here’s how we handle it.
Return Window
You can return an unworn hat in its original condition within 30 days of delivery. “Original condition” means unworn, undamaged, and free of smoke, pet hair, and odors.
How to Start a Return
- Email hello@retrotropics.com with your order number and which hat you’re returning.
- We’ll reply with return instructions and the return address.
- Pack the hat so its shape is protected in transit.
- Send it back within 7 days of getting return instructions.
Refunds
Once we receive and inspect the hat, we’ll issue your refund to the original payment method within 5–10 business days. Original shipping charges are non-refundable. Return shipping is covered by the customer.
Exchanges
Want a different hat instead of a refund? Note it in your return email and we’ll sort the swap. If there’s a price difference, we’ll square it up.
Damaged or Wrong Item
If you received a damaged hat or the wrong order, this isn’t a return — it’s on us. Email hello@retrotropics.com within 7 days with a photo and we’ll send a replacement or full refund, your call. No need to ship anything back unless we ask.
Non-Returnable
Worn hats, hats returned outside the 30-day window, and any item marked final sale can’t be returned.